About ePet

We aim to provide delivery of the widest range of pet products in Hong Kong, providing our customers with exceptional value without any compromise on quality with every order. Our goal is to form lifelong relationships with our customers through understanding their needs and those of their pets

At ePet it is our vision to create a simple, fun and exciting shopping experience for our customers by offering a complete selection of pet-related products. We strive to offer our customers the best shopping experience and service. In addition to this you will find huge savings on your pet food and accessories, unique not to be missed daily deals and exclusive promotions.

At ePet you can buy online and request a delivery date and a time that suits you*. You also have the option of free delivery when you spend over HK$250* (excluding remote areas and Islands). We guarantee that any product bought from ePet not only comes with our price match promise but also a 100% satisfaction guarantee with 14 day no quibble returns, so you can shop in complete confidence.

We understand that our customers are pet lovers, not just pet owners. They view their pets as members of the family and believe they deserve the same level of care and comfort.

We also realise that in today's world our customers' lives are filled with competing demands for their time. To help make caring for their pets a little easier, our store is designed to be quick and easy to use. You can now have all of your favourite pet products available for sale online and conveniently delivered to your door.


Price Matching Guarantee

ePet not only offers our customers an outstanding service but we also offer you low prices. And if on the off chance you do find something cheaper elsewhere we will credit you the difference.

Our price match guarantee is calculated on a like for like basis including delivery charges.

Many online retailers offer thousands of products which they do not stock. We aim to provide the right balance between our competitive prices whilst being able to offer you the best service.

We can therefore only provide our guarantee when the item is available for purchase immediately at another Hong Kong online store (Excluding Marketplace Platforms such as Taobao & HKTVMall), for same day dispatch - either before you purchase, or within 3 days of your purchase from ePet.hk. Price match excludes Discount offers, all promotions and coupons provided by ePet, which cannot be used in conjunction with our price match offer.


14 Day No Quibble Returns

Here at ePet we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so we have put in place our unique 14 day return policy!


FREE Delivery on orders over HK$250*

Our free delivery service makes saving money even easier, simply order over HK$250 of goods and we will ship your order to you free of charge* (excluding remote area and Islands).


Secure Website

Shop in confidence at ePet using our secure payment provider PayPal. We accept Visa, MasterCard, PaypPal, Cheques and Bank Transfers. Please be assured that no credit card details are kept and are only used at the time of transaction.

To all of you, from all of us at ePet.hk - Thank you and Happy Shopping!