Buy Zignature dog dry food, Fussie Cat litter or cat food, or Catwalk cat litter. Collect 10 identical barcodes from the original packaging to redeem 1 free product of the same type.

How to Redeem? Return the 10 barcodes to this address, with your contact phone number inside the envelope:
ePet Limited
Address: Room 1107, 11/F, Vanta Industrial Centre, 21-33 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong
Phone: 9847 9066
We’ll contact you via WhatsApp. Place an online order, notify us, and we’ll send the free product with your order.

Collect 5 identical officially certified Resvantage packaging boxes to purchase one box of Resvantage Cat/Dog Formula at the special price of $30.

How to Redeem? Return 5 identical officially certified Resvantage packaging boxes to the following address, and please include your contact phone number inside the envelope:
ePet Limited
Address: Room 1107, 11/F, Vanta Industrial Centre, 21-33 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong
Phone: 9847 9066
Upon receiving your package, we will contact you via WhatsApp to provide a discount code, allowing you to purchase one box online for $30.

No, you can checkout as a guest. However, you would not be able to enjoy the great discounts and offers that are available for our registered customers.

We will send a confirmation email to your specified email account after you have placed an order.

Yes, you can call our office and add an item or items to your order. The alternative is to place a new order for the new item or new items you would like to purchase.
Contact: 9847 9066 (Phone/WhatsApp), Email: [email protected]

We currently only deliver to Hong Kong addresses.

At the moment, we accept Visa, Mastercard, bank transfer (including FPS) to our HSBC and Bank of China accounts. We also accept HSBC PayMe and PayPal. Once we have received your payment, the order will be delivered as soon as possible.

HSBC
Account Name: ePet Limited
Account Number: 004-634-355069-838

Bank of China (HK)
Account Name: ePet Limited
Account Number: 012-802-1-035162-7

We take the security of your information seriously, which is why we have implemented technology and security policies, procedures and measures to protect the personal information we store on behalf of our customers, from unauthorised access, misuse, alteration, and loss. Email can be intercepted as it travels through the Internet. Please do not send sensitive information, such as credit card numbers, via email.

You can contact our Customer Service, who will swiftly deal with your problem.
Contact: 9847 9066 (Phone/WhatsApp), Email: [email protected]

You can contact our customer service, who will deal with your queries as soon as possible.
Contact: 9847 9066 (Phone/WhatsApp), Email: [email protected]

Yes, you can choose different flavors, but each flavor must have a minimum order of 1 can/pack, and they must be the same price. When ordering online, you only need to select one flavor, such as 12 cans or 2 packs. After checkout, there’s a comment section where you can note the flavors and quantities you want to switch to. (It’s recommended to follow up on flavors via WhatsApp at 9847 9066.)

We deliver to all of Hong Kong. However some deliveries to the Remote Areas (including Mui Wo, Pui O, South Lantau & Tai O) and Outlying Islands (including Peng Chau, Lamma Island & Cheung Chau) will be delivered using SF Express. Deliveries to Remote Areas and Outlying Islands may require an additional 1-3 working days for delivery. Please note that we currently do not ship to locations outside of Hong Kong.

You can contact our Customer Services, who will try their best to arrange your preferred delivery date and time. Please note that our capabilities are limited due to the restraints placed on us by our delivery partners.
Contact: 9847 9066 (Phone/WhatsApp), Email: [email protected]

Your order should arrive within 1-4 working days. Deliveries to Remote Areas and Outlying Islands require 2-7 working days for delivery.

The courier will call you on the day that the order is delivered. If nobody is at home that day, the order can be left at your concierge or by your front door at your request.

Our office hours are between 10am and 6:30pm Monday to Friday, and 10am to 2pm on Saturdays. Our lunch hour is between 2pm and 3:30pm and we are closed on Sundays.

Here at ePet.hk, we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return, exchange or refund items, so we have put in place our unique 14-day No Quibble Return Policy. You may make a return if the item(s) is/are in their original, saleable condition.

Please return your eligible item(s) to our warehouse address below:
ePet Limited
Rm 7, 11/F, Vanta Industrial Centre 21-33 Tai Lin Pai Road, Kwai Chung, N.T.
Tel: 9847 9066
*For health and safety reasons, all frozen food are not returnable or exchangeable except in cases we shipped the incorrect item.

No, the receipts are sent by email. If you request receipts on the deliveries, please contact us.
Contact: 9847 9066 (Phone/WhatsApp), Email: [email protected]

You can contact our Customer Services, who will deal with your problem as soon as possible.
Contact: 9847 9066 (Phone/WhatsApp), Email: [email protected]

You can contact our Customer Services, who will deal with your problem as soon as possible.
Contact: 9847 9066 (Phone/WhatsApp), Email: [email protected]

Our website works on Microsoft Edge, Firefox, Google Chrome, Opera, Safari, Duck Duck Go and Microsoft Edge. If you encounter any problems with our website, please contact our customer service, who will deal with your problem as soon as possible.
Contact: 9847 9066 (Phone/WhatsApp), Email: [email protected]