Shipping Policy

Delivery Charges


- We offer free delivery to Hong Kong addresses on orders at or over HK$250, except for remote areas and outlying islands (see below).

- A flat shipping fee of HK$40 will be charged for all orders below HK$250.

- We offer Priority Shipping for an additional charge of $40, which ensures your order is dispatched with priority and delivered in 1-2 working days. If your order does not meet the free delivery threshold of $250, then the Priority Shipping fee is the flat shipping fee plus the additional charge, or $80.


Shipping Charges for Remote Areas Mui Wo, Pui O, South Lantau and Tai O:

Weight 0 - 5 kg 5 - 40 kg 40 - 80 kg 80+ kg
Shipping Fee $40 (fixed) $40 per 5 kg $160 + $10 per 5 kg $240 (Fixed)

Shipping Charges for Remote Islands Peng Chau, Lamma Island and Cheung Chau:

Weight 0 - 5 kg 5+ kg
Shipping Fee $40 (Fixed) $40 per 5 kg


Delivery Schedule and Times


- Our standard shipping time is 1-4 working days from the date of your order.

- Deliveries take place 7 days a week between 9 am to 8 pm.

- There are no deliveries on public holidays.

- If you have specific delivery requirements, please contact our Customer Services team by phone 81913234 or Whatsapp 98479066 to arrange.


Special Delivery Information for Residents of Remote Areas and Outlying Islands


- Deliveries of orders to the remote areas and outlying islands will be delivered by SF Express and normally takes between 4-7 working days. If home delivery is not possible for your location, the package may need to be collected from your local SF Express Service point.


District Store Name Store Code Address Service Service Time (Mon-Sun, Public Holidays) Shipment Limitation
Lamma Island Li Yuen Shop 852Q3001 G/F, 27 Yung Shue Wan Main Street,
Lamma Island
Self-Pickup 11:00 - 01:30 Size: 70 x 40 x 32 cm
Weight: 12 kg or below
Lamma Island Lamma Fisherfolk's Village 852Q3003 G/F, 5 First Street,
Sok Kwu Wan,
Lamma Island
Self-Pickup 10:00 - 18:00 Size: 70 x 45 x 38 cm
Weight: 20 kg or below
Drop-off: SF Box 3, 5, 6
Cheung Chau Lok's Shop 852M3001 G/F, 53 San Hing Street,
Cheung Chau
Self-Pickup Mon - Fri: 11:00 - 20:00
Sat: 10:00 - 18:00
Sun and Public Holidays: 10:00 - 13:00
Size: 70 x 45 x 38 cm
Weight: 20 kg or below
Drop-off: SF Box 3, 5, 6
Mui Wo Red Hall Furniture 852Q3002 Shop 2, Sliver Pearl Mansion,
14 Mui Wo Ferry Pier Road,
Lantau Island
Self Pickup 10:00 - 18:30
Thu and Sun: Off
Size: 100 x 100 x 100 cm
Weight: 10 kg or below

- Deliveries to Discovery Bay and Ma Wan by courier service will take 1-5 days for the order to arrive.

- We currently do not ship to locations outside of Hong Kong.


Return Policy

- Customers can return goods purchased from us under our 14-days returns policy. Products must be unused and in good resalable condition to qualify for a full refund.

- All returns shipping cost is paid for by the customer except in the cases of damaged goods or wrongly shipped items within 14 days from delivery date.

- If damaged or wrong items are delivered, please notify us within 14 days and we will offer a refund or exchange free of charge.

- We cannot accept returns for items found to be incomplete, damaged, with security seal broken or in a non resalable condition.

- For health reasons we cannot accept any returns or exchanges of frozen foods and treats.

- Clearance / Sale items cannot be returned or exchanged.

- We strongly recommend that customers opt for fully insured delivery service when returning the goods as cannot be liable for items lost or damaged during the return transit.

- Certain manufacturers provides warranty period of over 1 year. If your faulty item is within Manufacturers Warranty, please contact the manufacturer regarding repair or replacement.

- Unauthorised returns will not be accepted and may be rejected upon delivery.

- Returns will usually be processed within 14 days after arrival at our warehouse.

- You can contact our Customer Services team by phone 81913234 or Whatsapp 98479066 to arrange.