Delivery Charges:

We offer FREE Delivery on orders over HK$250 (Not including remote areas and island). A flat shipping fee of HK$40 will be charged for all orders below HK$250.

Shipping Charges for Remote Areas Mui Wo, Pui O, South Lantau & Tai O:

Weight (kg) 0-5 5-40 40-80 80+
Shipping Price (HK$) $40 $40 per 5kg $160 + $10 per 5kg $240 Fixed Price

Shipping Charges for Remote Islands Peng Chau, Lamma Island & Cheung Chau:

Weight (kg) 0-5 5+
Shipping Price (HK$) $40 $40 per 5kg

Delivery Schedule and Times:

Our standard shipping time will be 1-4 working days from the date of your order.

7 Days a Week: 9:00 a.m. to 8:00 p.m.

No delivery on Public Holidays.

If you have specific delivery requirements please contact us to arrange.

Special Delivery Information for Residents of Outlying Areas and Islands:

Deliveries of orders to the outlying Areas and Islands, such as Mui Wo, South Lantau, Tai O, Cheung Chau, Lamma Island & Peng Chau, will be sent by SF Express and normally takes between 4-7 working days. If home delivery is not possible for your location the package may need to be collected from your local SF-Express Service point.

District Store Name Store Code Address Service Service Time (Mon-Sun, PH) Shipment Limitation
Lamma Island Li Yuen Shop 852Q3001 G/F, 27 Yung Shue Wan Main Street
Lamma Island
Self Pickup 11:00-01:30 Size: 70x40x32cm
Weight:12kg or below
Lamma Island Lamma Fisherfolk's Village 852Q3003 G/F, 5 First Street, Sok Kwu Wan
Lamma Island
Self Pickup 10:00-18:00 Pickup Size: 70 x 45 x 38 cm
Pickup Weight: 20kg or below
Drop-off: S.F. Box 3,5,6
Cheung Chau Lok's Shop 852M3001 G/F,53 San Hing Street, Cheung Chau Self Pickup

Mon-Fri: 11:00-20:00
Sat: 10:00-18:00
Sun & Public Holiday: 10:00-13:0

Pickup Size: 70 x 45 x 38 cm
Pickup Weight: 20kg or below
Drop-off: S.F. Box 3,5,6
Mui Wo Red Hall Furniture 852Q3002 Shop 2, Sliver Pearl Mansion,
14 Mui Wo Ferry Pier Road
Lantau Island
Self Pickup 10:00-18:30(Thur & Sun: OFF) Size: 100x100x100cm
Weight: 10kg or below

Delveries to Discovery Bay and Ma Wan by courier service will take 1-5 days for the order to arrive.

We currently do not ship to locations outside of Hong Kong.

Returns Policy:

Customers can return goods purchased from us under our 14 days returns policy. Products must be unused and in good resalable condition to qualify for a full refund

All returns shipping cost is paid for by the customer except in the cases of damaged goods or wrongly shipped items within 14 days from delivery date.

If damaged or wrong items are delivered, please notify us within 14 days and we will offer a refund or exchange free of charge.

We cannot accept returns for items found to be incomplete, damaged, with security seal broken or in a non resalable condition.

For health reasons we cannot accept any returns or exchanges of frozen foods & treats

Clearance / Sale items cannot be returned or exchanged.

We strongly recommend that customers opt for fully insured delivery service when returning the goods as cannot be liable for items lost or damaged during the return transit.

Certain manufacturers provides warranty period of over 1 year. If your faulty item is within Manufacturers Warranty, please contact the manufacturer regarding repair or replacement.

Unauthorised returns will not be accepted and may be rejected upon delivery. 

Returns will usually be processed within 14 working days after arrival at our site.