Shipping Policy

Delivery Charges

- We offer free delivery to Hong Kong addresses on orders at or over HK$250, except for remote areas and outlying islands (see below).

- A flat shipping fee of HK$40 will be charged for all orders below HK$250.

Shipping Charges for Remote Areas Mui Wo, Pui O, South Lantau, Lau Fau Shan and Tai O:

Shipping Charges for Remote Islands Peng Chau, Lamma Island and Cheung Chau:

Delivery Schedule and Times

- Our standard shipping time is 1-4 working days from the date of your order.

- Deliveries generally take place from Monday to Saturday between 11 am to 8 pm.

- There are no deliveries on Sundays and public holidays.

- If you have specific delivery requirements, please contact our Customer Services team by phone 81913234 or Whatsapp 98479066 to arrange.

Special Delivery Information for Residents of Remote Areas and Outlying Islands

- Deliveries of orders to the remote areas and outlying islands will be delivered by SF Express and normally takes between 3-7 working days. If home delivery is not possible for your location, the package may need to be collected from your local SF Express Service point.

- Deliveries to Discovery Bay and Ma Wan by courier service will take 1-5 days for the order to arrive.

- We currently do not ship to locations outside of Hong Kong.

Return Policy

- Customers can return goods purchased from us under our 14-days returns policy. Products must be unused and in good resalable condition to qualify for a full refund.

- All returns shipping cost is paid for by the customer except in the cases of damaged goods or wrongly shipped items within 14 days from delivery date.

- If damaged or wrong items are delivered, please notify us within 14 days and we will offer a refund or exchange free of charge.

- We cannot accept returns for items found to be incomplete, damaged, with security seal broken or in a non resalable condition.

- For health reasons we cannot accept any returns or exchanges of frozen foods and treats.

- Clearance / Sale items cannot be returned or exchanged.

- We strongly recommend that customers opt for fully insured delivery service when returning the goods as cannot be liable for items lost or damaged during the return transit.

- Certain manufacturers provides warranty period of over 1 year. If your faulty item is within Manufacturers Warranty, please contact the manufacturer regarding repair or replacement.

- Unauthorised returns will not be accepted and may be rejected upon delivery.

- Returns will usually be processed within 14 days after arrival at our warehouse.

- You can contact our Customer Services team by phone 81913234 or Whatsapp 98479066 to arrange.