Shipping Policy
Delivery Charges
- We offer free delivery to Hong Kong addresses on orders at or over HK$250, except for remote areas and outlying islands (see below).
- A flat shipping fee of HK$40 will be charged for all orders below HK$250.
Shipping Charges for Remote Areas Mui Wo, Pui O, South Lantau, Lau Fau Shan and Tai O:
Weight | 0 - 5 kg | 5 - 40 kg | 40 - 80 kg | 80+ kg |
Shipping Fee | $40 (fixed) | $40 per 5 kg | $160 + $10 per 5 kg | $240 (Fixed) |
Shipping Charges for Remote Islands Peng Chau, Lamma Island and Cheung Chau:
Weight | 0 - 5 kg | 5+ kg |
Shipping Fee | $40 (Fixed) | $40 per 5 kg |
Delivery Schedule and Times
- Our standard shipping time is 1-4 working days from the date of your order.
- Deliveries generally take place from Monday to Saturday between 11 am to 8 pm.
- There are no deliveries on Sundays and public holidays.
- If you have specific delivery requirements, please contact our Customer Services team by phone 81913234 or Whatsapp 98479066 to arrange.
Special Delivery Information for Residents of Remote Areas and Outlying Islands
- Deliveries of orders to the remote areas and outlying islands will be delivered by SF Express and normally takes between 3-7 working days. If home delivery is not possible for your location, the package may need to be collected from your local SF Express Service point.
District | Store Name | Store Code | Address | Service | Service Time (Mon-Sun, Public Holidays) | Shipment Limitation |
Lamma Island | Li Yuen Shop | 852Q3001 | G/F, 27 Yung Shue Wan Main Street, Lamma Island |
Self-Pickup | 11:00 - 01:30 | Size: 70 x 40 x 32 cm Weight: 12 kg or below |
Lamma Island | Lamma Fisherfolk's Village | 852Q3003 | G/F, 5 First Street, Sok Kwu Wan, Lamma Island |
Self-Pickup | 10:00 - 18:00 | Size: 70 x 45 x 38 cm Weight: 20 kg or below Drop-off: SF Box 3, 5, 6 |
Cheung Chau | Lok's Shop | 852M3001 | G/F, 53 San Hing Street, Cheung Chau |
Self-Pickup | Mon - Fri: 11:00 - 20:00 Sat: 10:00 - 18:00 Sun and Public Holidays: 10:00 - 13:00 |
Size: 70 x 45 x 38 cm Weight: 20 kg or below Drop-off: SF Box 3, 5, 6 |
Mui Wo | Red Hall Furniture | 852Q3002 | Shop 2, Sliver Pearl Mansion, 14 Mui Wo Ferry Pier Road, Lantau Island |
Self Pickup | 10:00 - 18:30 Thu and Sun: Off |
Size: 100 x 100 x 100 cm Weight: 10 kg or below |
- Deliveries to Discovery Bay and Ma Wan by courier service will take 1-5 days for the order to arrive.
- We currently do not ship to locations outside of Hong Kong.
Return Policy
- Customers can return goods purchased from us under our 14-days returns policy. Products must be unused and in good resalable condition to qualify for a full refund.
- All returns shipping cost is paid for by the customer except in the cases of damaged goods or wrongly shipped items within 14 days from delivery date.
- If damaged or wrong items are delivered, please notify us within 14 days and we will offer a refund or exchange free of charge.
- We cannot accept returns for items found to be incomplete, damaged, with security seal broken or in a non resalable condition.
- For health reasons we cannot accept any returns or exchanges of frozen foods and treats.
- Clearance / Sale items cannot be returned or exchanged.
- We strongly recommend that customers opt for fully insured delivery service when returning the goods as cannot be liable for items lost or damaged during the return transit.
- Certain manufacturers provides warranty period of over 1 year. If your faulty item is within Manufacturers Warranty, please contact the manufacturer regarding repair or replacement.
- Unauthorised returns will not be accepted and may be rejected upon delivery.
- Returns will usually be processed within 14 days after arrival at our warehouse.
- You can contact our Customer Services team by phone 81913234 or Whatsapp 98479066 to arrange.